Security patches
Framework, library and dependency updates applied and tested before a known CVE becomes your incident.
rescue & security / specialist delivery
Maintenance & support.
Ongoing maintenance and support for web and mobile apps — security patches, dependency updates, uptime monitoring, backups and fast bug fixes on a retainer.
2015Building production software since
8+ yrsLongest active partnership
100%Source and production visibility
5.0Across 18 verified Clutch reviews
Scope
What this service covers.
Software does not stand still. Dependencies ship security fixes, browsers change, APIs deprecate and traffic patterns shift — and an app that was solid at launch drifts towards fragile if nobody is watching it. Maintenance and support is the standing arrangement that keeps yours current, secure and quick to fix.
Uptime and monitoring
Uptime, error-rate and performance monitoring with alerts wired to us, so we often see the problem before you do.
Backups and recovery
Automated, tested backups and a restore path that has actually been run, not just configured.
Bug triage and fixes
A single place to report issues, triaged by severity, with fixes shipped against an agreed response time.
Small changes and improvements
The steady stream of copy tweaks, config changes and minor features that keep the product moving between bigger builds.
Version currency
Runtimes, packages and services kept on supported versions, so upgrades stay routine instead of turning into a rescue.
In production
Work from the same practice.
Related delivery with the client context and measurable outcomes attached.
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A clear delivery process
From first decision to production.
The same senior team stays close to scope, architecture, build, launch and what comes next.
- 01
Scope & cost
We agree the outcome, users, integrations, budget and main technical risks before the work starts.
- 02
Architecture
We plan the data, interfaces and failure modes around the way the system needs to operate.
- 03
Build & review
You receive source access, a working environment and regular demonstrations throughout delivery.
- 04
Launch & support
We launch, document and monitor the work, then hand it over or continue as your engineering team.
Also in this practice
Related services.
Explore other rescue & security services.
Clutch★★★★★5.0 / 5.0Across 18 independently published client reviews
“They have a deeper technical knowledge than any web designer I've met to date.”
Common questions
Planning the work.
01What response times do you offer?+
Tiered by severity — critical production issues within hours, routine requests within the agreed window. We set the SLA in writing before the retainer starts.
02Do you maintain apps you did not build?+
Yes. We start with a short audit to map the codebase, dependencies and risks, then take over maintenance from there.
03Is there a minimum commitment?+
Retainers run month to month on a rolling term. You can scale the hours up or down as the product's needs change.
Start a project
Bring us the exact problem.
Book a 30-minute call with the senior team that will scope and lead the work.