Search that finds answers
Relevant, fast search with indexing, synonyms, and cross-referencing, so users reach the right article instead of a keyword dump.
Make shared knowledge easier to find and use.
Searchable knowledge bases and community platforms with publishing, moderation and support workflows.
2015Building production software since
300Projects delivered
100%Source and production visibility
5.0Across 18 verified Clutch reviews
Search, publishing and community in one place
We build knowledge bases that help customers find answers and editorial teams keep information current. Relevant search, article relationships, language support and review workflows are central to the design, drawing on our work for a cybersecurity business.
Editorial review workflow
Drafts, review, and approval flows so edits move through the right hands before publishing, with full audit trails.
Multilingual and structured content
Multi-language article structures and taxonomies that keep large content sets organised and navigable.
Community forums and roles
Discussion forums, user roles, reputation, and notifications built to stay responsive as threads and membership grow.
Moderation and spam control
Moderation queues, permissions, and spam defences so community spaces stay useful and safe to run.
Built to scale
Background jobs for indexing, granular permissions, and audit trails, so the platform behaves like production software rather than a bolted-on add-on.
See the work in practice
Related projects, with the decisions, delivery and results explained.
01
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02
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03
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04
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05
Home servicesHelping customers choose their boiler cover
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06
TravelA booking journey the tour team owns
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6languages across the booking journey
07
Event technologyTicketing owned by the event team
Multi-organiser commerce, Stripe instalments and two native apps in one connected platform.
£2M+ticket sales processed
A clear plan, regular progress
You work with the same senior team from the first scoping conversation through to launch and support.
- 01
Scope & cost
We agree the outcome, users, integrations, budget and main technical risks before the work starts.
- 02
Architecture
We plan the data, interfaces and failure modes around the way the system needs to operate.
- 03
Build & review
You receive source access, a working environment and regular demonstrations throughout delivery.
- 04
Launch & support
We launch, document and monitor the work, then hand it over or continue as your engineering team.
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Clutch★★★★★5.0 / 5.0Across 18 independently published client reviews
“They have a deeper technical knowledge than any web designer I've met to date.”
Frequently asked questions
01Do you build on WordPress or a dedicated community platform?+
Both, depending on scale and requirements. WordPress with custom plugins covers a great many knowledge bases and forums and keeps a familiar admin for the content team; we have built a public knowledge base and customer forum this way for a large cybersecurity company. When the requirements outgrow WordPress, we build on a custom stack instead.
02Can search handle a large, cross-referenced knowledge base?+
Yes, and it is usually the core of the work. We build indexing and search tuned for relevance, with cross-referencing between related articles and support for synonyms and multilingual content, backed by background indexing jobs so search stays fast as the content set grows.
03How do you handle moderation and editorial review?+
For community spaces we build moderation queues, role-based permissions, and spam defences so the space stays usable. For knowledge content we build an editorial workflow where drafts move through review and approval before going live, with audit trails so you can see who changed what and when.
Tell us what you’re working on
Bring your idea, your existing system or the problem you need to solve. A 30-minute call with our senior team will help clarify the next step.