■ Knowledge Base · Forum · Community Platform Development
One Series-B SaaS company. Six platforms shipped. One compounding trust.
That's not six wins. That's one win, six times. We're the team you call when the KB you bought off the shelf has failed and you want one built by people who'll still be here next year.
Multi-product, version-aware routing, Algolia search.
Moderation queue, reputation system, email-digest design.
Role-aware content visibility — partner vs customer vs public.
Version-tagged, product-line-filtered, deep-linkable.
Internal-only ticket → KB-article candidate workflow.
Search-optimised, role-aware, schema-validated.
Anonymised stack representing a $200M-ARR cybersecurity engagement.
■ Talk to the lead architect
Support team drowning, KB outgrown its tooling, or a forum that needs to feel like one product? Bring it directly to Ritesh — no SDR, no qualification call.
Ritesh Agarwal · Lead Architect, Appycodes · LinkedIn
■ The unsexy KB problems most agencies skip
Six real problems we've solved in production.
01
Search relevance past 200 articles
Default WP search dies above 200 articles. Tag-based discovery breaks at the same scale. Algolia / Elastic / Meilisearch with custom relevance tuning per content type.
02
Version- and product-aware routing
Same article applies to Product A v3 but not v4. The URL structure has to handle that without breaking SEO. Multi-product, version-tagged content tree.
03
Role-aware content visibility
Partner content vs customer content vs public content, gated cleanly. URL design that doesn't expose what's hidden. SSO bridges to identity provider.
04
Editorial workflow
Who owns each article. When it needs review. How it moves from staging to production. Review queues, drafts, scheduling, archive lifecycle.
05
Forum moderation
Moderation queues, spam control, reputation systems, notification design, the email digest. WP / bbPress / BuddyPress / Discourse — chosen per use case, not by default.
06
Ticket → KB feedback loop
Every closed support ticket is a KB-article candidate. The hook between Zendesk / Intercom / Help Scout and the KB editorial workflow is where most KBs quietly stagnate.
▼ The KB Maturity Ladder
Where on the ladder are you actually stuck?
Five rungs from FAQ page to closed-loop knowledge system. Each rung labelled with the typical company stage and the engineering effort to climb to it.
KB + forum + support-loop closed
Enterprise · multi-product · multi-role
12–24+ weeks
Multi-product, version-aware KB
Series B+ · multiple SKUs
8–14 weeks
KB with Algolia / Elastic search
Growth · 200+ articles
4–8 weeks
WP-based KB with default search
Early-stage · <200 articles
1–3 weeks
Static FAQ page
Pre-product · <20 questions
Days
■ Good fit if
- Post-Series-B SaaS companies whose support team is drowning in tickets
- Operators with 500+ KB articles where default WP search has visibly stopped working
- Multi-product companies needing version-aware article routing without breaking SEO
- Teams running a KB + forum + customer portal as one product surface
■ Probably not a fit
- Small KBs (<100 articles) where a notion.so or HelpScout Docs subscription is faster
- Forums where Discourse / Circle / Slack Connect would just work — we'd recommend them
- Sites with no plan for who owns editorial after launch
Sister content-platform engagement: Custom LMS development. The KB sits on custom WordPress or Sanity depending on scale. Reporting and the ticket → KB pipeline often live alongside internal tooling.
■ Stack we ship on
Chosen per use case, not by default.
One platform is a project. Six platforms with the same customer is a partnership.
■ If the support team is drowning
Bring the article count and the ticket volume. We'll show you the next rung.
■ Other services
We build a lot more than this.
Explore the rest of what we build.
SaaS Web App Development
MVP to production builds, multi-tenant, billing, AI features.
Learn moreReact Native App Development
iOS + Android in one codebase. Push, offline, OTA updates.
Learn moreWeb App to Native Mobile App
Convert your Lovable / Claude / Bolt web app to React Native or Flutter — backend reused.
Learn moreTechnical SEO for SaaS
Prerender, schema, Core Web Vitals — engineering-led SEO.
Learn moreCustom WordPress Development
B2B marketplaces, membership sites, headless WordPress.
Learn moreShopify Development Services
Custom themes, migration to Shopify, Shopify apps, supplier-feed automation.
Learn moreCustom WooCommerce Development
B2B wholesale, high-SKU catalogues, WooCommerce Subscriptions, Shopify-to-Woo migrations.
Learn moreMaintenance & Support
Post-launch stability, security, monthly improvements.
Learn moreAI App Completion
Take an AI-built prototype to a production-ready product.
Learn moreAI Prototype to Native App
Convert AI-built web prototypes into native mobile apps.
Learn moreApp Store Launch
Submit, configure and optimise for App Store + Play Store.
Learn moreTech Stack Migration
Modernise legacy systems with zero-downtime migrations.
Learn moreWhite Label Development
Engineering capacity for agencies, under your brand.
Learn moreStartup Launch Support
From idea to live product — design, build, launch, growth.
Learn moreAPI & Integration
Custom REST/GraphQL APIs and third-party integrations.
Learn moreAI SaaS Product Development
Multi-tenant AI SaaS with subscriptions and admin dashboards.
Learn moreB2B Marketplace Development
Marketplaces with credit, KYC, and trust infrastructure baked in.
Learn moreCustom LMS Development
Customised Moodle deployments and bespoke Moodle mobile apps.
Learn moreMembership & WooCommerce Subscriptions
Subscription recovery, dunning, migrations, combinatorial billing matrices.
Learn moreShopify Migration
Magento, WordPress, BigCommerce → Shopify. Redirect-engineering first.
Learn moreWordPress Security & Malware Removal
Forensic incident response — Magecart, backdoors, DDoS, GDPR Art. 33.
Learn moreLaravel Development & Modernisation
Four production Laravel platforms. ERPs, contracts, tendering.
Learn moreStripe Billing Engineering
Webhooks, metering, proration, dunning, multi-currency, reconciliation.
Learn moreCloudflare Edge Engineering
Workers, R2, WAF, Bulk Redirects. The full surface, not just the orange cloud.
Learn moreInternal Tools & Admin Dashboards
Tender automation, contract operations, compliance calendars, calculators.
Learn moreSupabase Development
RLS, multi-role auth, production-hardening Lovable / Bolt / v0 prototypes.
Learn moreHeadless WordPress & WooCommerce
WP + Next.js with preview, ISR, auth handoff, media pipeline, search.
Learn moreSanity CMS Development
Schema-first builds, multilingual setups, migrations from WP / Contentful / Strapi.
Learn moreVue.js & Nuxt Development
Four production Vue platforms. Vue + Laravel as the default pairing.
Learn moreWordPress Performance Optimisation
nginx, PHP-FPM, slow-query analysis, plugin audit. Diagnostic engineering, not plugin installs.
Learn moreCustom WordPress Plugin Development
Surgical plugin work — namespaced, idempotent, version-controlled. Not functions.php.
Learn moreEvent Ticketing Platforms
Multi-day festivals, white-label venue groups, offline-capable door-staff apps.
Learn moreAI Chatbot, RAG & Agent
Production RAG with chunking, hybrid retrieval, reranking, grounding, eval.
Learn moreWorkflow Automation
Make.com, n8n, Zapier, and custom Node workers — chosen by volume.
Learn moreProgrammatic SEO Engineering
Calculator- and location-driven SEO surfaces with real data and SSR.
Learn more