Search that finds answers
Relevant, fast search with indexing, synonyms, and cross-referencing, so users reach the right article instead of a keyword dump.
web & commerce / specialist delivery
Knowledge base & community development.
Knowledge bases and community forums built for scale: search, cross-referencing, multilingual content, moderation, and editorial review, on WordPress or custom.
2015Building production software since
8+ yrsLongest active partnership
100%Source and production visibility
5.0Across 18 verified Clutch reviews
Scope
What this service covers.
The hard part of a knowledge base at scale is rarely writing the articles. It is search that actually finds the right answer, cross-referencing between articles, multilingual structure, and the editorial workflow that moves an edit through review before it goes live. We have built exactly this on WordPress for a large cybersecurity company, layering custom plugins for search, indexing, and permissions on top of an admin the content team already knew.
Editorial review workflow
Drafts, review, and approval flows so edits move through the right hands before publishing, with full audit trails.
Multilingual and structured content
Multi-language article structures and taxonomies that keep large content sets organised and navigable.
Community forums and roles
Discussion forums, user roles, reputation, and notifications built to stay responsive as threads and membership grow.
Moderation and spam control
Moderation queues, permissions, and spam defences so community spaces stay useful and safe to run.
Built to scale
Background jobs for indexing, granular permissions, and audit trails, so the platform behaves like production software rather than a bolted-on add-on.
In production
Work from the same practice.
Related delivery with the client context and measurable outcomes attached.
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A clear delivery process
From first decision to production.
The same senior team stays close to scope, architecture, build, launch and what comes next.
- 01
Scope & cost
We agree the outcome, users, integrations, budget and main technical risks before the work starts.
- 02
Architecture
We plan the data, interfaces and failure modes around the way the system needs to operate.
- 03
Build & review
You receive source access, a working environment and regular demonstrations throughout delivery.
- 04
Launch & support
We launch, document and monitor the work, then hand it over or continue as your engineering team.
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Clutch★★★★★5.0 / 5.0Across 18 independently published client reviews
“They have a deeper technical knowledge than any web designer I've met to date.”
Common questions
Planning the work.
01Do you build on WordPress or a dedicated community platform?+
Both, depending on scale and requirements. WordPress with custom plugins covers a great many knowledge bases and forums and keeps a familiar admin for the content team; we have built a public knowledge base and customer forum this way for a large cybersecurity company. When the requirements outgrow WordPress, we build on a custom stack instead.
02Can search handle a large, cross-referenced knowledge base?+
Yes, and it is usually the core of the work. We build indexing and search tuned for relevance, with cross-referencing between related articles and support for synonyms and multilingual content, backed by background indexing jobs so search stays fast as the content set grows.
03How do you handle moderation and editorial review?+
For community spaces we build moderation queues, role-based permissions, and spam defences so the space stays usable. For knowledge content we build an editorial workflow where drafts move through review and approval before going live, with audit trails so you can see who changed what and when.
Start a project
Bring us the exact problem.
Book a 30-minute call with the senior team that will scope and lead the work.